GovOps Executive Dashboard

Statewide Service Delivery

Rolling 30 days across 23 departments live on OneCalifornia.

Requests Processed

+8.4% vs last month

Median Time to Resolution

0.0 days

Down from 11.4 days

Resident Satisfaction

0.0 / 5

+0.3 vs last month

Departments Live

0 / 150

+4 onboarded

AI Insights

Plain-language readouts, refreshed hourly.

CDT and FTB are meeting or beating SLA targets. Median time to resolution has dropped 72% since the OneCalifornia rollout.
CalHR is trending up on breach rate. Two of the top three overdue services are exam scheduling flows - consider adding automated reminders.
Mobile share of intake grew from 18% to 24% this quarter. Continue prioritizing the mobile-first application forms.

Request Volume, Last 12 Weeks

Statewide, all departments.

Requests by Channel

Where residents start.

Median Resolution Time by Department

Lower is better. Target: under 5 days.

Departments Needing Attention

SLA breach rate over the last 30 days.

Department	Breach Rate	Trend	Owner
CalHR	12.4%	Up	Deputy Secretary, GovOps
CDPH	8.1%	Down	Deputy Secretary, GovOps
DGS	6.8%	Up	Deputy Secretary, GovOps
DMV	4.2%	Down	Deputy Secretary, GovOps